McLean SouthEast at Oak Street Adolescent Inpatient Program

Acute mental health care for teens

McLean SouthEast at Oak Street Adolescent Inpatient Program provides comprehensive diagnosis and treatment for adolescents who are in crisis due to a variety of psychiatric conditions, such as depression, anxiety, trauma, mood disorders, and psychosis.

The program provides acute stabilization and treatment through a multidisciplinary team of professionals. Care includes psychiatric evaluation, group therapy, individual case management, family consultation, psychological and occupational therapy evaluations when needed, and medication assessment and management.

Find the care that’s right for you or your loved one. Call us today at 617.855.3141.

Program Leadership

Joyce Velt, LICSW

Joyce Velt, LICSW, Program Director

Throughout her career, Ms. Velt has provided clinical treatment to a diverse population in a variety of settings, including inpatient, outpatient, and residential centers. In 2011, she started working at the McLean SouthEast Adolescent Acute Residential Treatment (ART) Program as a clinician for adolescents and their families. In 2013, she became the clinical director of the McLean SouthEast adolescent partial hospital program, which she helped grow into a thriving program.

Charles F. Moore, MD

Charles F. Moore, MD, Medical Director

Dr. Moore is the medical director of the McLean SouthEast Adolescent Services and the Massachusetts Child Psychiatry Access Project (MCPAP), Boston South Region. He co-developed and expanded McLean SouthEast’s Adolescent Partial Hospital Program. Dr. Moore is an instructor in psychiatry at Harvard Medical School.

Kristen Lancaster, RN

Kristen Lancaster, RN, Nurse Director

Ms. Lancaster came to McLean Hospital in 2003 as the nurse manager of the McLean SouthEast Adolescent Acute Residential Treatment (ART) Program. She was an integral part in the program’s development in Brockton and in its move to Middleborough in 2014 where she helped develop a separate partial hospital program. Ms. Lancaster manages a staff of community residence counselors and has recently developed a leadership training program for newly promoted leaders.

Frequently Asked Questions

Where is the program located?

McLean SouthEast at Oak Street Adolescent Inpatient Program is located 52 Oak Street, Middleborough, Massachusetts. For more information on directions, parking, and local accommodations, please visit our Maps & Directions page.

What is the length of stay at the program? What happens at discharge?

Length of stay in our short-term program is dependent on the needs of the individual.

Patients work with their treatment team on a discharge plan. They have meetings with team members on a daily basis.

Aftercare plans are set up prior to discharge by social workers to assist with a smooth transition home or step down for continued intensive treatment at a less restrictive level of care, if clinically necessary.

Our goal is for every patient to have a successful discharge plan.

Are visitors permitted?

Visitors are permitted, following program policies. Visiting hours are 2-8pm, seven days a week.

Please speak to the patient’s treatment team for more information. Additional details can be found on the Visitors page.

Is there access to a phone? Are cellphones and other electronics allowed?

The nurses station can be reached at 508.923.5405. The patient phone number is 508.923.5433.

The patient phone is available at no cost. The schedule for phone calls is posted on the unit. The time limit for use of these phones is 10 minutes. This allows other patients to be able to use them.

Patients are not allowed to have personal cell phones on the unit at any time.

Approved music players are allowed to be used with headphones, under supervision. Earbuds are not allowed. Devices are stored in a locked environment and must be signed out.

What precautions are taken regarding restricted items and sharps?

Safety is our primary goal on the unit.

To ensure patient safety, the following items are not allowed on the unit: alcoholic beverages, illegal drugs, outside medications, plastic bags, anything sharp, items made from glass, or any kind of weapon.

Patients are also restricted from having belts, shoelaces, and clothing with drawstrings.

Are academics offered at the program?

Tutoring is provided for two hours each weekday in order for patients to maintain their academic requirements while in the hospital.

What are the general policies of the program?

Important Information

Patient identification wristbands must be worn at all times to ensure correct identification and administration of all medications.


Valuables and cash should be sent home. Patients do not need money on the unit.

Patients should only have the clothes and possessions that they need for a hospital stay. We have limited storage space.

McLean Hospital is not responsible for any patient possessions that are lost, stolen, or broken.


This is a smoke-free program. Smoking is not permitted on or off the unit during hospitalization.

Patient Rooms

Patients should not have any food in their room. Patients should try to keep their area in the room clean.

Staff can assist patients if they need help in their rooms. Patients may have to change to another room during the stay. Staff assist with this.

Cleaning staff clean patient rooms. While this happens, patients are asked to temporarily leave.

Dress Code

Patients may wear their own clothing on the unit. Patients are asked to remember they are with other people on the unit and should dress appropriately.

Personal Boundaries

Physical contact of any kind with other patients or staff is not permitted. To maintain a treatment-focused unit, everyone’s safety must be ensured.


There are laundry facilities available for patients to use. Please ask staff for assistance in the laundry room.


Patients may give any letter to be mailed to the receptionist at the nurses station. Postage is provided by the hospital.


Meals are provided by the hospital.

  • Breakfast: 7:30am
  • Lunch: 12noon
  • Dinner: 5pm

Snacks are provided at designated times.

Who is on the treatment team?

Each patient is assigned to a social worker and a medication prescriber. The treatment team works collaboratively with patients to help them develop improved coping skills and behavioral patterns to stabilize and manage distress in healthy ways.

Contact between family members and the clinical treatment team, including family meetings, is an integral part of treatment.

Close contact is also maintained with non-McLean health care providers, schools, and other community resources.

Is group therapy a component of patient care?

Groups are an integral part of treatment on the unit.

Please ask staff for help with anything related to group programming.

There are alternative sensory activities available away from groups for patients who need time alone.

What is the daily schedule?

Generally, each day follows this schedule:

  • 9-9:30am: Morning group
  • 9:30-10:30am: Tutoring
  • 10:30-10:45am: Morning snack break
  • 10:45-11:30am: Tutoring
  • 11:30am-12pm: Goals group
  • 12-12:45pm: Lunch
  • 1-1:45pm: Dialectical behavior therapy (DBT) group
  • 2-2:45pm: Occupational therapy group
  • 3-3:30pm: Topic groups
  • 3:30-4pm: Rest time
  • 4-4:30pm: Outdoor time
  • 4:30-5pm: PM community meeting
  • 5-6pm: Dinner
  • 6-6:30pm: Activity group
  • 6:30-7pm: Relaxation group
  • 7-7:30pm: Evening snack
  • 7:30-9pm: Movie time/quiet activity
  • 9pm: Bedtime

Where can more information be found?

Unit staff are available to answer additional questions. More information may also be found in McLean’s patient guides, including Guide to Arriving at McLean Hospital. Paper copies are available upon request.

Patients may also find this video about our admission process a helpful way to understand how it works. Watch now.

Find Care That’s Right for Your Child

Call us today at 617.855.3141 to learn more about treatment options.